INSIDE DALHAM’S PRIVATE HOUSEHOLD SERVICES:
“Following a client’s instruction of arrival, the team mobilises to undertake a detailed, thorough pre-arrival check of the property and review any potential maintenance elements that need attention. They then run a full cycle of the house in terms of operating systems – utilities, air conditioning, heating, televisions, internet, and all appliances within the property – to ensure there are no underlying issues or breakages.
“On the client’s request, we undertake a full preparation clean of the property, including change of bedding, and handle any other specific requirements such as pre-arrival shopping or presetting of heating and air conditioning based on their preferences.”
“Contractually, we require seven working days minimum notice. However, in certain scenarios, the team will take a view and look to accommodate the client as much as physically possible.”
“For properties that haven’t been in residence for a prolonged period, the check becomes more detailed. The house will undergo a stress test operation where it’s run at maximum capacity for 24-48 hours to ensure all systems cope with full usage. For households that are dormant more than others, the pre-arrival testing period is longer, which is why the seven-day notice period is so crucial.”
“Beyond the thorough pre-arrival cleaning, we offer cleaning and pressing of bedding, towels, and amenities within the property. Some clients require pre-arrival shopping or specific items purchased, which the team coordinates with them or their family office to have ready for arrival. We also provide a pre-arrival welcome service for certain clients when needed, arranged in coordination with family members.”
“The lack of advanced notice is always something the team has to manoeuvre within. We strive to accommodate clients and ensure the home is ready even within very short timeframes. Additionally, managing any unexpected reactive maintenance that occurs, despite preventative measures, and resolving issues quickly to avoid disrupting the residence upon arrival can be challenging.
“We also frequently work with residences or guests of owners who may be unfamiliar with how a property works. This requires considerable time investment in guiding them upon arrival and the following days on how to use and operate the property.”
“Security and discretion sit at the heart of all Dalham Management services. The team works closely with the client or their family office to pre-plan everything in advance. For longer stays, we consider seasonal timing and inquire about clients’ plans to make necessary arrangements to their expected standards.
“We oversee all third-party entries into the property, including contractors and service engineers. Everything is reported to family offices and clients, and we manage all access points. No third party is given access without supervision, and no third parties are provided with keys, cards, or codes to enter any property. Everything is undertaken by the in-house Dalham team under their supervision.”
“Throughout the pre-arrival process and year-round property management, everything is documented and reported to clients weekly. All information is filed, recorded, and tracked within Dalham Managements operating system. This ensures that documentation regarding property operations, manuals, and systems is readily available if needed in the future, giving clients comfort that their property information is securely maintained within our servers.”
“At the core of Dalham’s distinctive approach lies a deep understanding that every client and property is unique. The fact we offer a single point of contact and develop relationships between household managers and clients allows for free discussion, agreement, and coordination without the restrictions of a typical company structure. Having one property manager oversee a property for five to six years forms a bond with the family. They understand the client’s preferences, traits, and needs, making the process smoother and allowing direct instruction without having to explain preferences to someone new.
“Dalham maintains detailed records of clients’ preferences – from how they like things set out within the property to how they prefer the fridge to be kept prior to arrival and how they like the property to be set for their welcome. This attention to detail is maintained systematically throughout their stay.”
“When clients are in residence, whether for 48 hours or four weeks, the team remains on hand in consultation with them. We ensure everything meets standards and address any needs, from providing information about property operations to overseeing reactive maintenance or changes needed during their stay.
“For departures, we have a comprehensive close-out procedure. The property manager conducts a close-up inspection on the departure date, oversees property cleaning, ensures everything is properly stored, and sets the property’s mechanics and aesthetics for its unoccupied state.”
Dalham’s Pre-Arrival Services go beyond standard property management, offering a bespoke approach that ensures every homecoming is seamless and stress-free. With meticulous attention to detail, a commitment to security and discretion, and a deeply personalised understanding of client needs, Dalham transforms vacant residences into warm, welcoming homes.
For international clients navigating the complexities of managing a prime London property, Dalham provides unparalleled levels of care, ensuring that every arrival feels like returning to perfection.
As Director of Dalham, Alex Casaki brings a deep understanding and expertise to his clients comprehensive needs. Offering tailored support in managing and overseeing their private London residences and delivering a seamless and exceptional service.
